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Mystic is an open source trouble ticket system written in ruby on rails(RoR). It is designed to be fast, flexible and customizable. It also provides a simple, easy to use interface that's quite intuitive. Tickets are used for several purposes, from internal project management, customer support/troubleshooting, reminders, and much more.




 Customizable Themes(coming soon)
 Separate and Protected user, tech, and admin areas
 Ajax-powered ticket viewing & editing
 Activity Logging
 Ticket Category and Ticket Status Customization
 Much More!

Screenshots

Help & Faqs

 How do I install Mystic?
The best way to install Mystic and figure out how it works is to open the INSTALL file included with the download. It will tell you everything about how to get it up and running... and how to use it! Also, check out the README file, it has some good info in it as well. If you need any help, check out our forum, or ask us!

 How scalable is Mystic? Can it grow alongside my organization?
This all depends on how you are implementing rails on your system. Typically, mystic runs great with mongrel & webrick. You can also run it using fastcgi, but we recommend a rails-based HTTP server to handle all of the load. Using mongrel and webrick, we've seen stable performance up to about 5000 users, with about 10000 tickets and 5 posts per ticket. It will probably function just fine at multiples of this, we just haven't tested higher than these numbers just yet.

Development

Do you like Mystic, but you think it's missing a little something? We're open to suggestions! In our Development center, you can monitor the progress of the next release of Mystic, recommend new features, report bugs, and you can even download any release of Mystic if you want to work on your own version.

Help us make Mystic better!
No Recent Activity Found.

Themes

More themes coming soon!


Submit A Theme

If you created your a theme for Mystic, let us know about it and we'll list it here!
.tar.gz
Released January 06 2009
Downloaded 1376 times since then

Mystic Admin Area
Username: admin@test.com
Password: test


Mystic Tech Area
Username: tech@test.com
Password: test


Mystic User Area
Username: user@test.com
Password: test



RE: Oi guys
Hey Pete - Thanks for the feeback! I'm Glad you enjoy Mystic. If you think of any suggestions we ...
January 11 2010 - 11:26 PM
To people setting up Myst...
Are you setting up Mystic and finding problems with rails/ruby/db:migrates etc? To save everyo...
December 27 2009 - 02:01 PM
Oi guys
Hello guys This won't be one of those 3rd worlder "i setup it dont work pllzzzz do my job f...
December 27 2009 - 01:58 PM
RE: Running Mystic
Running a rails application is a little different than a lot of other programming languages like ...
October 15 2009 - 05:31 AM
Running Mystic
I am fairly new to Linux, but I was able to get Mystic installed. I don't know how to access it ...
October 15 2009 - 05:30 AM
Looking for a server to run Mystic? Say no more. We can install and host your own personal copy of Mystic! Check out our Application Hosting to learn more!

Also, we've had success installing and running Mystic at these hosting companies:


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